Passenger Management

Challenge/Domain
Challenge: 
Ensuring safety and security
Domain category: 
Knowledge
Enabler
Enabler: 
Passenger Management
Cluster of enablers: 
Human Factors This cluster targets mainly system designers and developpers, Human Resources / People Managers, Human Factor Engineers, regulators, policy makers, etc, in all areas where the person is an integrated part of the system and its operation.
Capability
Capability: 
Ability to safely control disruptive behaviour
R&I needs: 
a learning framework for security checks to improve perfromance
Achievements
2020: 
Training of cabin crew and airport staff in both de-escalation and self defence, studies on the potentials of cabin interior design for preventing disruptive behaviour
2035: 
Aircraft cabins equipped according to findings from studies, refined methods of cabin crew training

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