Passenger Management

Challenge/Domain
Challenge: 
Ensuring safety and security
Domain category: 
Infrastructure
Enabler
Enabler: 
Passenger Management
Cluster of enablers: 
Human Factors This cluster targets mainly system designers and developpers, Human Resources / People Managers, Human Factor Engineers, regulators, policy makers, etc, in all areas where the person is an integrated part of the system and its operation.
Capability
Capability: 
Diverse dimensions of passenger culture are understood so that system change can positively respond to cultural diversity, influence cultural evolution and behaviours with an aim to enhance system effectiveness in relation to security goals.
R&I needs: 
Design, methods and procedures for culture-neutral scanning, screening, testing
Achievements
2020: 
Cultural aspects of both safety and security across differing cultures, religions, socio-economic levels, etc, can be measured, monitored and analysed.
2035: 
The links between culture and organizational and operational system characteristics are understood so that relevant cultural aspects can be influenced and managed.
2050: 
The ATS promotes and manages a just, safe and secure professional and organisational culture respecting the diverse regional and ethnic cultures of passengers. Resilient system performance is fostered and supported by active cultural engagement.

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